Terms & Conditions

Acceptance of terms

These provisions (including the Privacy Policy) set out the terms and conditions on which you may make use of the Wonderland Words website (the “Website”) whether as a guest or registered user.

We may update these Terms and Conditions and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site or purchasing from Wonderland Words you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.

2. Use of our website

Access to the services provided by Wonderland Words is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

3. Intellectual property rights

We own all rights, titles and interests used and for sale on this website. You will not modify, adapt, prepare derivative works from, disassemble or otherwise attempt to use for personal or business use, any works you see on this website.

4. Description of Wonderland Words service

You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.

All products are created by hand and therefore there may be slight differences between products. We undertake to ensure that the products we produce and sell are of the highest quality, however if you are unhappy with your product please see the ‘Returns Policy’ below.

6. How contracts are formed

Each order you place shall be deemed to be an offer by you to purchase the goods that we show on this Website. Products that are for sale as seen on the product page constitute a direct contract for sale for that product. Products that are requested to be customised will constitute a contract for Services for Wonderland Words to create that product on your behalf.

No order shall be deemed to be accepted until you receive email acknowledgement of order.

7. Payment methods

Purchases for goods and/or services you make Wonderland Words may only be paid for via bank transfer, with the required information being made available on the order confirmation email. All prices shall be shown in the UK Pound Sterling and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed do not vary according to your location; delivery charges will vary depending on the destination to choose to have the item delivered or by the product you have selected for purchase.

8. Delivery arrangements

Your shopping basket on the Website displays the goods you have chosen and details of postage and packing. Delivery of the products Wonderland Words creates is inclusive of Royal Mail 1st Class delivery for cards and Royal Mail 2nd class parcel for other items. If you want your product(s) delivered sooner or via Royal Mail ‘Signed For’ an additional fee will apply. Please outline this at the point of order.

9. Returns

Products created by Wonderland Words fall into two categories: Goods and Personalised/Custom Orders.

Returns on ‘Goods’ that are created and sold by Wonderland Words as stock items are possible when notified within 10 working days of receipt of the goods. This should only be where the product is defective or no longer wanted. Wonderland Words reserves the right to define what a ‘defective good’ is in each individual case.

Personalised Goods/Custom Orders are non-refundable as these are created for ‘the buyer’ and – where time constraints allow – you will receive prior to the product being created, an electronic ‘proof’ of the design for approval.

This does not affect your statutory rights.

10. Links

You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

11. Uploading material to the Site

Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Any material a user uploads to the Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the website.

12. Entire agreement

These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.

13. Force majeure

Where we are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then our performance of its obligations shall be postponed for the period of time that the circumstances continue.

14. Law and jurisdiction

Contracts for the purchase of goods or services through our Website shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.